1.0 OBJECTIVE
This procedure is established to ensure that Corrective or Preventive Action is issued correctly, implemented effectively and also reoccurrence of non-conformances is prevented.
2.0 KEY PERFORMANCE INDICATOR
None
3.0 ABBREVIATION AND DEFINITION
3.1 CAR : Corrective Action Request
3.2 PAR : Preventive Action Request
4.0 SCOPE
This procedure shall be applied for all working process implemented within the Company and Project.
5.0 REFERENCE
5.1 QM-01 : Quality Manual
5.2 QP-QMR-02 : Internal Quality Audit
5.3 QP-QMR-03 : Management Review
5.4 QP-CON-11 : Customer Communication
6.0 RESPONSIBILITY
6.1 The QA Manager is responsible to ensure that Corrective or Preventive Action is issued correctly, implemented effectively. He shall ensure that recurrence of non-conformances and occurrences of potential non-conformities are extremely prevented with some effort actions taken.
6.2 Each Section Manager is responsible to analyze the working process to detect and eliminate possible causes of non-conforming products or services already happened at present or potential to occur in the future.