I am writing to inform you that LM fiber from your company have been frozen. Please see the image attached.
On Sep 15, we received 2 containers of LM 4Dx51. My Team randomly checked, but everything fine on that day.
Today we take bale no. S1909411084-2 to use in our production line. Unfortunately, after unpacked the package we found that fiber are solid like a frozen.
Therefore, to resolve the problem, I will courier the sample to you so please give me DHL’s import account no. and address.