Hello Akegapol,
Thank you for contacting iTunes Store Support. My name is Maria, I will be glad to assist you.
Akegapol, I’m sorry but I was unable to determine the nature of your inquiry based on the information you have provided. Can you give me more information about the issue you’re experiencing? If you’re receiving any error messages, please include the text of the error message(s) as well.
I look forward to your response so that we can resolve this matter as soon as possible for you. Thank you for the chance to improve your iTunes experience, your email makes a difference.
Sincerely,