Perhaps the most popular indicators of marketing effectiveness and competitive advantage are market share and profitability (Dess and Robinson 1984; Jaworski and Kohli 1993; Kohli and Jaworski 1990;Narver and Slater 1990, 1991; Slater and Narver 1994). Firms that are
able to create value for their customers by satisfying their needs and wants generally increase their market share. Logistics, the last point of contact between the firm and its customers (Coyle, Bardi, and Langley 1996), has a direct impact on customer satisfaction and, thus, indirectly impacts market share.
Perhaps the most popular indicators of marketing effectiveness and competitive advantage are market share and profitability (Dess and Robinson 1984; Jaworski and Kohli 1993; Kohli and Jaworski 1990;Narver and Slater 1990, 1991; Slater and Narver 1994). Firms that areable to create value for their customers by satisfying their needs and wants generally increase their market share. Logistics, the last point of contact between the firm and its customers (Coyle, Bardi, and Langley 1996), has a direct impact on customer satisfaction and, thus, indirectly impacts market share.
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