The current period of economic development along with the market economy can be characterized on a global
scale by the high pressure placed on organizations by customers and society itself, both of which have continuously
increasing demands and requirements forcing the organization to achieve ever higher levels of efficiency within all
business activities by finding new ways and resources to reinforce their position on the market. In order for an
organization to satisfy the general and specific needs of its customers, it must continuously increase the level of
quality of its own products and services due to the fact that quality is and will remain the decisive factor for stable