1.1. BUSINESS OVERVIEW
The case study company is an automobile manufacturer which is a production base
center for pick-up vehicles in Southeast Asia. The company has two sales operations
– pre-sales and post-sales. The pre-sales operation is the management of original
equipment manufacturing (OEM) which produces the completed body unit (CBU) and
completed knock down unit (CKD). The post-sales operation is the management of
service parts for domestic and overseas dealers. Hence, the company has three
product types; CKD, CBU and service parts. Figure 1.1 illustrates the company’s
product lines.