Considerable changes have been made to the Strategic Planning Process (SPP) since Collin’s last application. The Perpetual Planning Process (PPP) served its purpose to create an ongoing awareness of strategy. Once the EOs became fully engaged in achieving action plans and scorecard measures, dissonance began to emerge with the cycle of having various stakeholders entering the process at different times throughout the year; this was due in part to additional and sometimes competing action plans or measures introduced every quarter. In early 2008, the LT held meetings over a six-month period to determine the best way to retain the desirable outcomes of the PPP while addressing the EOs’ concern for churn. In August, the LT determined that it was best to return to an annual frequency for establishing the strategy and key outcome (balanced scorecard [BSC]) measures.
Stakeholder Teams and others would continue ongoing scans and bring them into the monthly LT review meetings. Review after the 2009 planning cycle indicated that there was still an