1.What your body language says about you.
Karen Vassal, of the Coleman, Yovanovich & Koester law firm in Naples, Florida, says she’s become a body language expert in her 23 years working as a receptionist, and has become even more adept at analyzing the way both employees and employers speak over the phone. “You have to know the A-list, the B-list and the C-list clients. You have to know who employees want to see and who they can’t see at the moment,” she says. “Because I come into contact with everybody it’s a given that I know everybody’s personality and their defining characteristics.”