1. Do you company have any business partners or location suppliers? If yes, pls kindly provide them company legal name and location.
2. Do you company take full responsibility of chargeback, complaints and refund issues? Are you directly provide rooms or you company just act as an agency?
3. For hostel booking, how long it will take for a buyer from she/he pays to the time she/he check in? Please kindly provide this information with time % as below. The rough estimation will be OK.
For example, 90% of the total customers will take less than 1 week from payments to the time they check, then fill 90% in the column below 1 weeks category:
1 weeks
2 weeks
3 weeks
4 weeks
2 months
3 months
4 months
5 months
6 months or more
Total
100%
4. Can you provide the cancellation rate of hotel booking, meaning of % of the total customers who will cancel the hotel booking?
5. What kind contact method will you company provide to public as your website is still under construction.
6. Will you collect online? If yes, do you cooperate or apply any buyer fraud system to protect your online transaction?
7. Can you provide a contract sample between you and buyers?