Factor Variable Definition
The expectations of policymakers
for their employees’
knowledge and attitude
toward work
The employees’ knowledge that
is beneficial to the carrying out of
the objectives and prospects of
the hospital
The propaganda of hospital goal,
vision and employee carries
through connection
The employees’ attitude toward
work that is beneficial to the
sustainable operation of the
hospital
Making use of the KM is good for
management in the hospital of
communication coordination and
programming learning
The cognitions and demands
of personal KM
The understanding of KM Obtain, combine and communicate
to employee concealed inside
knowledge and exposed outside
knowledge to increase benefit effect
and productivity
The media of knowledge
transmission
Take information science and
technology as foundation, in order
to support knowledge creation,
storage and picking
The circulation and sharing of
knowledge
The knowledge collection or
accumulation converts in to
organizing internal commonly
shared knowledge
The environment of organization Forming and constructing
organization culture, for the
cognition and need of KM
The activities of KM enabler
by the hospital organization
Financial Implementing and performance of
strategy in the hospital make
money for the improvement of
contribution
Customer Establish target customer and
market compartment
Internal business processes Organization increase in worth as
key process for customer and
shareholder
Learning and growth Order about finance, customer and
internal process etc. – three factors
acquiring an outstanding result