A term “student satisfaction” can be explained many ways. Kaldenberg et al. (1998)
discussed and found that in the college, student satisfaction was driven by evaluating the
quality of coursework and other curriculum activities and other factors related to the
university. Lecturers should treat students with sensitivity and sympathy, and assistance
should be provided when necessary. Even simple listening is appreciated.
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Grossman (1999) discussed that student could be treated like a customer or a client within
the college and in that case, the college serve the students on a better priority
to fulfill their expectations and needs.
Elliot and Healy (2001) proposed student satisfaction is a short-term attitude, derived
from the evaluation of the received education service.