I am very keen to complete the work on ROAST, but this is proving to be impossible and I require your urgent assistance
The reason for the problem is the speed of remote support. When I dial in (either before 10am or after 10pm) the Teamviewer access run so slowly it is impossible to use effectively.
Please could you look into this as a matter of urgency, as without any improvement I will be unable to make the requested changes to the Voucher payments, voiding of consolidated items and to perform the application upgrade.
The system (the Portal and SQL) run perfectly when I am not dialled in, so I can only assume that there might be some compatibility issues between TV Version 4 and TV Version 10 (which is my licenced version)
Could you confirm that there is no Anti Virus software installed that could be scanning the TV packets
Could you confirm that you can install TV 10 or LogMeIn