• Leads by example and provides assistance in all areas of the hotel’s operation when required
• Sets a vision for the team
• Aligns own behavior with Accor brand and values, becoming an Ambassador for Accor
• Fosters positive relationships with the regional team and builds a strong regional reputation
• Builds strong internal strategic relationships across departments
• Allocates time to catch up with each member of the team, one on one
• Concentrates on team building activities and increasing the contribution of team members
• Is attuned to, and manages the mood of the team
• Motivates and energises the team daily to achieve goals
• Is approachable, always available and responsive to requests from the team
• Leads and champions change projects