I have heard about the renowned reputation of Volvo car since I was young and it is my dream to own it one day when i have a financial stability. It is the time and with excitement after the test drive, I have decided to purchase the first Volvo car V40 T5s. The decision had been made easily and there was no salesperson' effort to convince me to believe how good is the Volvo car. This is because i experience Volvo car with my family. My past good memory with me and my family in a volvo car affirm me that my decision is right. I own this car since 27/02/15 from the authorized car dealer in Phuket, Thailand. My Car VIN is PNVMV6350E5146548. After the purchase, I have been facing defect and other problems continuously and the driving experience and excitement have turned into resentment, disappointment, frustration and dissatisfaction. This collective problems and poor problem solving approach of management of the dealer have a great impact to my Volvo car owningir treatment. This is because the problem solving decision from Volvo Thailand and the dealer management has been prolonged and delayed since the first month of the purchase. I don't know any more where my voice as a consume will be heard and taken into consideration leading to the fair problem resolution.