Arlene called information and was able to get telephone numbers for only two of the franchises. The other addresses apparently were wrong. She then placed calls to the two franchisees. The first person said she has owned her franchise for one year and felt it was too early to judge the success of the operation. When she found out Arlene was thinking about buying a franchises, she asked if Arlene would consider buying hers. The price the woman quoted was $10,000 less than what the company currently was quoting.