Clerk: What can I do for you? Abby: I bought a smartphone in this store. I've only had it for three months, but it's given me all kinds of problems Clerk: Like what? Abby: I get cut off all the time, and it's hard to got a signal Clerk: Maybe it's your providor. Abby: I changed telephone companies and it didn't work. Also, when I m texting a message, thc letters simply disappear off the screen. Clerk: Have you talked to the manufacturer? Abby: Yes. I complained to Customer Service and they told me to come to the store and return it. Clerk: Do you have a receipt? Abby: Yes. It's still under warranty. Clerk: OK. We'll give you a refund for your purchase.