Participants quickly picked up the bookmarklet during the course of the study and recognized a way to streamline the process by having the one-click of the bookmarklet automatically opt the user into a secure chat session. Finally, the user study
illustrated that the chat history is confusing when it contains links. Some participants assumed they were supposed to click
on them. This can be improved by presenting the actions items in a dialog instead so that the actions do not display in the
chat history.