In recent years, a growing number of patients are sharing their
experiences of healthcare on the Internet. This body of information
is described as ‘‘cloud of patient experience”. The increasing availability
of patients’ accounts of their care on blogs, social networks,
and forums presents an intriguing opportunity to advance the
patient-centered care agenda [1]. Patients with chronic diseases
such as hypertension, heart diseases, diabetes, and cancer utilize
the social media to share their diagnosis, treatment opinions, medications
and side effects [2]. Patient self-reports on social media
frequently capture medical issues and side effects that clinicians
often miss or downgrade. Clinicians’ failure to note those issues
results in the occurrence of drug non-compliance and preventable
adverse events [3]. Mining social media has been considered as a
new approach for collecting evidence for drug side effects, drug
compliance and drug effectiveness. It can enhance the capture of
subjective elements of drug safety and treatment management,
providing important insights for clinical practitioners.
In recent years, a growing number of patients are sharing theirexperiences of healthcare on the Internet. This body of informationis described as ‘‘cloud of patient experience”. The increasing availabilityof patients’ accounts of their care on blogs, social networks,and forums presents an intriguing opportunity to advance thepatient-centered care agenda [1]. Patients with chronic diseasessuch as hypertension, heart diseases, diabetes, and cancer utilizethe social media to share their diagnosis, treatment opinions, medicationsand side effects [2]. Patient self-reports on social mediafrequently capture medical issues and side effects that cliniciansoften miss or downgrade. Clinicians’ failure to note those issuesresults in the occurrence of drug non-compliance and preventableadverse events [3]. Mining social media has been considered as anew approach for collecting evidence for drug side effects, drugcompliance and drug effectiveness. It can enhance the capture ofsubjective elements of drug safety and treatment management,providing important insights for clinical practitioners.
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