As discussed
Macros to be created for Internal escalation:
To Payment team (Ben):
1. Airpay related case
2. Payment processing
3. Other
To Settlement team (Por/Cash):
1. Credit card cases( Shadow checkout)
2. Escrow to sellers
3. Refund to buyers
4. Other
To Logistics team (Arm/Michael)
1. Delivery status
2. Kerry pickup issue
3. Buyer address issue
4. Other
Lets discuss in details again on the messages krub.