data that is readily available via existing internal systems and procedures
f
viewpoints and opinions from those affected by or involved in the matter
under consideration
f
external sources which provide a benchmark against which to compare
existing processes, etc.
In our practical example, information that could be gathered relating to the
staffing rota may include:
f
staffing rotas for a specified period of time (e.g. the last 3 months)
f
staffing costs for the same period of time
f
staffing costs for a longer period of time (e.g. the last year)
f
staffing budget for the current year
f
data relating to the work produced by the department (e.g. work schedules;
productivity data; etc.)
f
formal/informal complaints from staff/others concerning the staffing rota
f
staff views about the current arrangements
f
staff ideas and suggestions about how the rota could be improved, etc