A self check-in- guests to check in without going to the front desk. By inserting a credit card for identification purposes, guests can follow a set of simple on-screen instructions and use the touch screen to check in. The kiosk displays the traveler's reservation, selects a room based on the customer’s preferences, issues one or more room keys and provides printed room directions and information. At the end of their stay, travelers can check out at the kiosk in the same fashion by reviewing and confirming their account and printing out a receipt for their records.
Self-service kiosks allow guest service agents to focus on providing value-added services to those guests who require it.