Please note that we have had to cancel this reservation as the booking was made using a compromised card.
We have proceeded to refund the charges back to the victim's credit card. Please advise if the cancellation fees can be waived due to this fraudulent issue.
Please kindly acknowledge by replying to fraudprevention@agoda.com
Please do not allow the guest to check-in using the issued hotel voucher and proceed to charge the guest directly should they wish to stay at your hotel.
We highly appreciate your understanding and kind cooperation in this matter.