The ACCC continues to invest in developing its intelligence capability to inform our strategic
enforcement and compliance priorities, for example, by analysing emerging issues arising
from complaint data and broader analysis of specific issues.
In particular, efforts were focused on improving intelligence processes and developing a
range of intelligence products to provide timely information to guide further enforcement
and compliance action. To this end a number of Information Briefs were produced addressing
specific areas of trader misconduct and non-compliance with areas of the ACL. As a result
of this intelligence, a number of industries and traders were identified for further compliance
and/or enforcement action.
The ACCC is also working with state and territory consumer agencies to further develop all
ACL regulators’ intelligence capabilities and enhance cooperation. This is occurring under the
auspices of the Compliance and Dispute Resolution Advisory Committee using the ACLINK
portal. Engagement is also occurring with intelligence counterparts at an international level to
assist and inform our understanding of both consumer and competition issues more widely
while strengthening our understanding of the emerging environment and its likely impact on
the ACCC.