Hadjer Djouihel Sebaa has been in touch with us regarding their reservation 509986915, check-in date 2015-11-01.
The guest says that they have been charged twice for this reservation, please see bothe bank statement attached.
We were wondering whether you might be able to check in your records whether a payment was taken. And if we can provide any additional assistance in this matter, please do not hesitate to contact us.