Organisation
The Office of the Civil Service (OCS) has central responsibility for employment of all public servants. It was the central coordinator for the application, but all individual ministries and departments would also participate in data entry and use.
Application Description
The application was an integrated personnel information system - consisting of a basic data entry/storage component and a management information system component - that would handle details of all public servants.
Application Drivers
Traditionally, personnel records for public servants were held in three places - OCS, the employee's parent ministry, and their operational department. This led to duplications, fragmentation and inconsistencies in records. Data was inaccurate and thus unreliable as a basis for decision-making. Data-gathering was subject to delays or worse when files were lost. The existing system was usable, but computerisation and simultaneous integration/rationalisation of personnel records was seen as a route to eradicating all these problems, by creating a single system that would provide accurate information to all in a timely and cost-efficient manner. All of this coincided with an external political environment that wanted to see more use of IT within the country, particularly within government, and by a positive (arguably unrealistically-positive) view by some senior officials of IT as an agent for change.
Stakeholders
The three main stakeholders were OCS, the government's National IT Unit (NITU: which provided technical advice), and the IT firm which won the supply tender for the personnel information system. All government ministries - especially those ministry staff involved in personnel matters - were also stakeholders as, in a fairly direct sense, were all government employees since their details were to be recorded on the system.
Organisation
The Office of the Civil Service (OCS) has central responsibility for employment of all public servants. It was the central coordinator for the application, but all individual ministries and departments would also participate in data entry and use.
Application Description
The application was an integrated personnel information system - consisting of a basic data entry/storage component and a management information system component - that would handle details of all public servants.
Application Drivers
Traditionally, personnel records for public servants were held in three places - OCS, the employee's parent ministry, and their operational department. This led to duplications, fragmentation and inconsistencies in records. Data was inaccurate and thus unreliable as a basis for decision-making. Data-gathering was subject to delays or worse when files were lost. The existing system was usable, but computerisation and simultaneous integration/rationalisation of personnel records was seen as a route to eradicating all these problems, by creating a single system that would provide accurate information to all in a timely and cost-efficient manner. All of this coincided with an external political environment that wanted to see more use of IT within the country, particularly within government, and by a positive (arguably unrealistically-positive) view by some senior officials of IT as an agent for change.
Stakeholders
The three main stakeholders were OCS, the government's National IT Unit (NITU: which provided technical advice), and the IT firm which won the supply tender for the personnel information system. All government ministries - especially those ministry staff involved in personnel matters - were also stakeholders as, in a fairly direct sense, were all government employees since their details were to be recorded on the system.
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