1. INTRODUCTION
Continuous quality improvement
process assumes, and even demands that team
of experts in field as well as company
leadership actively use quality tools in their
improvement activities and decision making
process. Quality tools can be used in all phases
of production process, from the beginning of
product development up to product marketing
and customer support. At the moment there are
a significant number of quality assurance and
quality management tools on disposal to quality
experts and managers, so the selection of most
appropriated one is not always an easy task. In
the conducted research it is investigated
possibilities of successful application of 7QC
tools in several companies in power generating
and process industry as well as government,
tourism and health services. The seven analysed
quality tools are:
o Flow chart
o Cause-and-Effect diagram
o Check sheet
o Pareto diagram
o Histogram
o Scatter plot
o Control charts
Furthermore, as a part of the research
is analysis of possibilities of systematic use of