Consistently offer professional, friendly and engaging service
• Lead and manage the Banquet Department, ensuring all service standards are followed
• Monitor all functions to maintain a first class and positive visual impact; including ambiance, décor and service delivery
• Coach and train the Banquet leadership team in all aspects of the department
• Follow the annual budget and administer it in a fiscally responsible manner
• Ensure accurate billing for each event is recorded
• Respond to guest concerns and react quickly and professionally
• Work with the Catering Department and other departments to ensure that revenues and guest satisfaction levels are maximised
• Manage the departmental budget
• Follow outlet policies, procedures and service standards
• Follow all safety and sanitation policies when handling food and beverage