Last night I spoke with Jon and found out we had a VIP from Phuket call to book a bed for NYE. Apparently when he called whomever he spoke with told him we were all sold out. I will be creating a sop and template for all who answer phones to follow so this does not happen again. In the interim, please ensure all event phone inquiries are forwarded to myself or Linda, who can ensure to get the clients contact, etc. Thank you