In this excerpt from his book The Boiling Room and Other Telephone Sales Scams, sociologist Robert J. Stvenson describes how swindlers whose sole aim is to fleece unsuspecting customers and employees masquerade as reputable telemarketers. In writing his book, Stevenson drew upon participant observation research he did over a nine-year period. During that time he observed a variety of scams, from the sale of purported rare coins to a bogus travel agency and a phony training institute. While on the job, he picked up the argot used by “hot” (successful) pitchmakers (see Chapter 4) and observed how hires were socialized into their deviant roles through pressure from managers and competition with other. Many, he found, were otherwise respectable workers who had lost their job and were struggling to maintain their incomes. Few suspected what they were getting into when they agreed to take the job.
In this excerpt from his book The Boiling Room and Other Telephone Sales Scams, sociologist Robert J. Stvenson describes how swindlers whose sole aim is to fleece unsuspecting customers and employees masquerade as reputable telemarketers. In writing his book, Stevenson drew upon participant observation research he did over a nine-year period. During that time he observed a variety of scams, from the sale of purported rare coins to a bogus travel agency and a phony training institute. While on the job, he picked up the argot used by “hot” (successful) pitchmakers (see Chapter 4) and observed how hires were socialized into their deviant roles through pressure from managers and competition with other. Many, he found, were otherwise respectable workers who had lost their job and were struggling to maintain their incomes. Few suspected what they were getting into when they agreed to take the job.
การแปล กรุณารอสักครู่..