The major component of TOC that
underpins all the other parts of the
methodology is the TOC thinking processes;
a suite of logic tools that address
fundamental change management concerns,
and provide a roadmap for change. They
guide the user through the decision making
process of problem structuring, problem
identification, solution building,
identification of barriers to be overcome, and
implementation of the solution, i.e. through
analysis, strategy formulation and tactical
planning. These utilise a set of logic rules,
called the categories of legitimate
reservation (CLR), which set out to check for
and correct common flaws in our logic, and
provide the analytical rigour usually
associated with philosophy or hard scientific
approaches. This is combined with the ability
to capture softer information and complexity
such as intuition, policies, behaviours,
perceptions and plurality. The authors
illustrate how TOC may be used to manage
change. They also explain how the various
types of resistance, identified in the change
management literature, are handled within
this framework, and how TOC goes a long
way to providing practical steps to achieving
the prerequisites for successful change.