In the foregoing sections, two different approaches for organizational change were
described. BPR has been pointed out as a more methodological change approach,
giving recommendations on how to conduct change projects by focusing on business
processes. It could be observed that many BPR projects focus on core process and how
to achieve fundamental, radical, and dramatic changes by redesigning these core
processes.
Shared services, on the other hand, is more characterized to be a practical change
approach focusing on one specific organizational form. It gives rather directions on
how the organizational form can be implemented than, for example, questioning which
services to provide and how. Shared services have, however, become an accepted
alternative organizational form to organize support processes, promising to
accomplish efficiencies of centralization with the entrepreneurialism of a small
organization.