a) Good morning this is Olsen Holdings, how may l help you? b) l could fax you a copy now if you like sir. c) I'm sorry, Mr. Harris is on vacation, may l help you, l'm his assistant. d) l can confirm that invoice was sent out two days ago. e) No problem, who should I make it to the attention of? f) Yes sir, I am, what would you like to know? Person 2: g) I'd like to know if you have sent the invoice for our recent order to our office. h) Possibly, are you aware of the Twinbeck account? i) My secretary, Alison Boniface. j) Well, we haven't received it yet and I need it to finalise this month's accounts. k) Hi, I'd like to speak to Richard Harris please. l) That would be great, please fax it to 0947532085.