I have been left this case as Jeremy is now on holiday, I can see that
there are many emails between the both of you but as of yet the issue
has not been resolved.
I am going to contact Tammy Choosri at our new official partner for
Thailand AUDIO GEARS CO LTD to see if they can offer some support as
this has gone on far too long, I am unsure why they were not contacted
in the first place so my apologies in this matter.
TAMMY: Chanan who is based in Thailand is having issues with his PRO3
system which he bought from the previous MUSIC distributor, VICHAI
TRADING.
The problem in particular is his DL371 DSP engine which displays
erratic behavior from the diagnostics. It also behaves the same with
or without an IO box attached. (please see the video attached).
Chanan does not have another system in which he can "borrow" DSP cards
to see if this is the problem, nor swap the stage router out to see if
this is this issue, would your Tech team be able to assist him so that
we can organise sending out the correct parts? We very much appreciate
your help in this matter.
We are honored to have you as our customer - thank you for your trust.