For example, hand washing of a bacteria infected worker can cause food-borne illness (Todd &
Greig 2007), thus restaurant service workers must be required to keep their hands clean before handling
any finished food products. Also proper food storage is important. In fact, holding temperatures is one of
the most important methods of controlling the growth of bacteria in food. Proper temperature control
prevents many typos of pathogens from multiplying to the levels that cause food-borne illness (Todd &
Greig 2007). And finally, food must be properly cooked. Undercooked meats, poultry, and eggs can
harbor enough bacterial to sicken diners. While not getting sick from a meal does not necessarily
translate into a satisfying customer experience, getting sick from a dining experience will most certainly
result in an unsatisfactory dining experience.