Adapting at the boundaries
buffering-creating supplies of excess resources in case of unpredictable needs
buffers created on both the input and output side of the business
smoothing-leveling normal fluctuations at the boundaries of the organization
Adapting at the core
flexible processes-permit adaptation of the technical core
mass customization-use of a network of independent operating units that each performs a specific process
-different modules join forces to deliver the product or service as specified by the customer