1. Customer Information Management
2. Transactional Document Production
3. Customer & Network Care
4. Customer Insight Management
5. Customer Self-Management
6. Customer Service Representative Toolbox
7. Customer Loyalty Management
8. Customer Order Management
9. Customer SLA Management
10. Customer Problem Management
11. Case Management
12. Collection Management
13. Account Receivables
14. Billing Inquiry, Dispute & Adjustment Management
15. Billing Event Management
16. Billing Account Management
17. Billing Calculation
18. Charge Calculation & Balance Management