My name is Joseph, the supervisor here at FRAMES SPOT and your feedback has been brought to my attention. I have went ahead and looked into your order and I did realize that there was an error with the initial shipment. I sincerely do apologize for this error. I do see that your reship has been processed via Expedited shipping and you will receive it shortly. Our number one priority is customer satisfaction and our main goal is for you to be completely satisfied with your shopping experience therefore I would like to offer to process a 20% discount on to your order for the delay and any inconvenience we may have caused you. Your negative feedback does tremendously hurt our business and we kindly ask you to please use the link below for two easy steps to remove the negative feedback if you feel that we have adequately addressed your concerns. Thank you, looking forward for your prompt response.