Acknowledgments ...................................................................................................................................... ii
Objectives of study.................................................................................................................................... iii
C h a p t e r 1 ........................................................................................................................................... 2
Introduction.......................................................................................................................................... 2
C h a p t e r 2 ........................................................................................................................................... 4
Background........................................................................................................................................... 4
Queuing Theory......................................................................................................................... 4
C h a p t e r 3 ........................................................................................................................................... 5
Methodology......................................................................................................................................... 5
Queuing Models with Single Stage (facility) ................................................................... 5
Basic Queuing Process............................................................................................................ 8
Expected length of each Queue .........................................................................................10
Queuing Simulation: ...........................11
C h a p t e r 4 .........................................................................................................................................13
Analysis of checkout sales operation Service in ICA..................................................................13
Confidence Intervals...............................................................................................................13
Expected Queue Length.......................................................................................................15
Queuing Analysis ....................................................................................................................15
Queuing Simulation................................................................................................................17
Discussion..................................................................................................................................................19
References ..................................................................................................................................................20