Good afternoon, Alr France Arunes, how can I help you? B: Hello, ............1............................ you about two months ago, My name is Tina Charles A: Just a minute, please. Ah, yes, You reserved tvio seats on the 10 am flight to Madrid on the 22 september B: Yes, that's right, I'm very sorry but.................2................... A: Certainly, 3,................. that the deposit you pald is nonrefundable? ..................3, B: I thought so. That's not a problem, 2) made a reservation with 1, 1) I called 4) I've talked to 3) I sent an e-mail 2) can I talk to the manager, please? 2, can you double check it, please? 3) can I leave a message to your manager? 4) can you cancel it, please?