Speakers were unanimous in the view that marketing indeed needs significant reform. It is ultimately marketing’s responsibility to align the interests of customers and the company, and too often, this just does not happen. As Glen Urban remarked, “Marketing effectiveness is down. Marketing is intrusive. Productivity is down. People resent marketing. Marketing has no seat at the table at the board level and top management. Academics aren’t relevant. And we have an ethical and moral crisis. Other than that, I think we are in good shape.”