1.) What this reviewer fails to mention is the "dirty" sink/shower, rusted wand, dirty mirror, etc. was in the toilet that is exclusive to our STAFF, not the guest rooms. For some reason, this guest chose to investigate and report on the staff bathroom, which is on a different floor and completely separate from the guest quarters. Unless there was some kind of hidden agenda, I can't quite figure out why the guest would report on this toilet AND not even mention in the review that it was a staff toilet. Furthermore, the staff toilet is normally quite clean, but our sole staff member (the manager) was extremely busy for a week straight because it was the peak of high season. Nevertheless, the key point is that this was NOT a guest toilet. If the toilets are in such bad condition, why hasn't any other reviewer mentioned that?