4. Findings and Discussion
After the in-depth interview process took place, the taxonomical benefits of Mobile Hotel Reservation Adoption Application were developed. Table 2 below provides the taxonomy of MHR Adoption benefits among six (6) luxury hotels in Malaysia. This study has managed to determine the core benefits (same benefits offered by all hotels); partially common benefits (part of benefits that are same among hotels studied) and individual benefits (the unique benefit provided by the hotels).