2-018 it eventually gets resolved but it takes a lot of patient negotiation, and all because of poor communication. it was assumed that the crewing agency had ensured that the steward had the appropriate catering experience. It was also assumed the steward would keep to the menu and procedures; it was not explained to him that it was essential or checked out that he was competent. 2-019 Based on that event I am now going to ask you to think about some of the basic communications issues.