1 : According to the course, Apple builds all of these into its products EXCEPT which of the following?
ท่านตอบว่า: Intuition
ถูกต้องค่ะ! Although Apple products are intuitive for customers to use, this wasn’t discussed in this course as something that Apple builds into all its products.
2 : Which concept focuses on simplicity of design and anticipating what customers want and need even before they know they want it?
ท่านตอบว่า: Intuition
ผิดค่ะ. Although Apple products are intuitive for customers to use, this wasn’t a concept discussed in this course.
3 : Which concept describes how customers can start using Apple products right away and how things just work the way they expect them to?
ท่านตอบว่า: Ease of use
ถูกต้องค่ะ! Ease of use describes how customers can start using Apple products right away and how things just work the way they expect them to.
4 : Which concept describes a seamless experience and products that work together flawlessly?
ท่านตอบว่า: Integration
ถูกต้องค่ะ! Integration describes the integration of hardware and software that provides customers with a seamless experience and products that work together flawlessly.
5 : Of the four parts that make up the Apple customer experience, which involves the importance of learning what makes each customer unique and how Apple products can help them do everyday things?
ท่านตอบว่า: Discovering customer needs
ถูกต้องค่ะ! Discovering customer needs means learning what makes each customer unique and how Apple products can help them do everyday things.