Dear,
We are sorry for the long delivery time.
We would take the responsibility.
The solution we gave as following:
1/refund you money via your paypal, pls give us your paypal.
2/re-send you a new parcel again for free.
3/give you some discount for your next order.
Which would be convenient for you, dear?
Could you pls close the dispute firstly?
It really hurts both of us a lot.
Hope let's solve this in a friendly way.
Best regards.
Esther