The primary factor that has led to a growth of dependence on online tech support is the time factor. It has now become a thing of the past where you had to carry your machine to a computer repair shop, and then wait for days on end to get your machine back and resume your work. Now with a call or email, you can describe the exact nature of the problem that you are facing and an experienced technician will guide you as to how to resolve the issue without leaving the comfort of your home or office.