I'm so sorry, it appears your account and order are on hold pending further research. This could be due to incorrect or incomplete billing information, or we may just need further authorization for an order. You may have already received an email about this. If you have, please reply to that e-mail with the requested information for the fastest resolution. Otherwise, I can contact an account specialist and let them know you contacted. I'll need your billing address including the zip code, your telephone number your bank will have on file for you and your first and last name as it appears on your credit/debit card please.