am writing in regards to your eBay case for the Foldable 8 Player Poker Table Casino Texas Holdem Folding Poker Play Table New (Item # 172164929550) that you sold to “stockpreferred”. After reviewing the claim, I understand that the case filed lacks details in regard with the problem of the item. I understand how disappointing it is to have a case filed against you. I’ll be happy to look into your case today and give you clarification.
Saran, because no details were given by the buyer in regard to this transaction, I’ll be putting this case on hold for 3 days to give your trading partner ample time to provide us with a valid reason that lead him in filing this case against you. I hope you understand that in order for us to give a proper resolution regarding this concern, we need to hear what your buyer’s concerns just to be fair.
If you would like, you can check the status of this case by going to the Resolution Center: http://resolutioncenter.ebay.com
In summary, since no problem was indicated about this transaction, I’ve placed this case on Hold for 3 days so that your buyer can provide us more information to the item they purchased. I know that this will take another amount of your time but it is necessary so this case can be decided fairly. Your patience and understanding is highly appreciated.
Thank you for choosing eBay and have a great day!