HR Scorecards
The third row of Table 1 describes HR “scorecards” or “dashboards,” inspired by Kaplan
and Norton (1996), who proposed adding measures of “customer” (such as customer
satisfaction, market share, etc.), “internal processes” (such as cycle time, quality and cost), and
“learning and growth” (systems, organization procedures and people that contribute to
competitive advantage) to traditional financial measures. HR scorecards include measures
HR ScorecardsThe third row of Table 1 describes HR “scorecards” or “dashboards,” inspired by Kaplanand Norton (1996), who proposed adding measures of “customer” (such as customersatisfaction, market share, etc.), “internal processes” (such as cycle time, quality and cost), and“learning and growth” (systems, organization procedures and people that contribute tocompetitive advantage) to traditional financial measures. HR scorecards include measures
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