Currently, they are encountering several problems. First,
most of the projects start from zero, without leveraging the
knowledge/learning from previous, similar projects. As a
result, the same failures in projects may occur again and
again. Second, with restructuring every year, staff
redundancies or layoffs are inevitable. This results in gaps
in knowledge. Third, although ABC Co. Ltd is a leading
telecommunications service provider, its services are less
competitive (in terms of cost) than others in the market. Yet,
ABC Co. Ltd is managing to increase the value of its
services to customers and enhance its competitive advantage
over competitors. Fourth, to position itself as an IT&T
company, ABC Co. Ltd must evolve into an innovative
company. However, although has many database systems
and information systems throughout its offices in different
locations in the territory, effective knowledge-sharing
among staff has yet to be achieved, to say nothing of
knowledge creation or innovation.